Privacy Policy

At The Rigid Boxes, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By accessing or using our website, you agree to the practices described in this policy.

Information We Collect

To provide our services efficiently, we may collect the following information:

Personal Information

• Full name

• Business name

• Email address

• Phone number

• Billing address

• Shipping address

Order Information

• Product dimensions

• Packaging specifications

• Order quantities

• Materials and finishes

• Price quotations

• Artwork and proof approvals

• Order history

• Delivery instructions

Design & Production Files

• Logos

• Artwork and designs

• Dielines

• Product images

• Labels

• Barcodes

• Uploaded documents

• Other files provided for production

Technical Information

• IP address

• Browser type

• Device information

• Referring pages

• Pages visited

• Cookie identifiers

• Approximate location

• Website usage and interaction data

How We Use Your Information

We use the information we collect to:

• Process and manage orders

• Create and manage customer accounts

• Improve our website and services

• Prevent fraud and unauthorized activities

• Communicate regarding orders and customer support

• Send promotional emails and marketing communications (where permitted)

• Comply with applicable legal and regulatory requirements

Cookies & Analytics

Our website uses cookies and analytics technologies to:

• Ensure the website functions properly

• Remember user preferences

• Analyze website traffic and performance

• Improve navigation and user experience

• Support marketing efforts

• Enhance website security

You can manage or disable cookies at any time through your browser settings.

Marketing Communications

If you have subscribed to our marketing communications, you may receive promotional emails or text messages from The Rigid Boxes.

You can opt out at any time by:

• Clicking the "Unsubscribe" link in any marketing email

• Replying "STOP" to eligible promotional text messages

When We Share Your Information

We may share your information only when necessary with trusted service providers, including:

• Payment processors

• Shipping and delivery partners

• Website hosting providers

• Email and communication platforms

• Analytics service providers

• Professional advisors

• Government or regulatory authorities when required by law

The Rigid Boxes never sells your personal information to third parties for monetary gain.

Data Security

Protecting your information is one of our highest priorities. We implement reasonable administrative, technical, and physical security measures to safeguard your personal data, uploaded files, and payment information against unauthorized access, misuse, or disclosure.

While we take every reasonable precaution, no method of internet transmission or electronic storage is completely secure.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your account or personal data

• Receive a copy of your personal information

• Restrict certain data processing activities

• Withdraw previously given consent

• Opt out of marketing communications

• Appeal decisions regarding privacy requests

To submit a privacy request. We may verify your identity before processing your request.

Children's Privacy

The Rigid Boxes does not knowingly collect personal information from children under the age of 13. Our packaging services are intended for businesses and individuals placing packaging orders, not for children.

If we become aware that information from a child has been collected unintentionally, we will promptly remove it.

Third-Party Websites

Our website may contain links to third-party websites for your convenience. These websites operate independently, and The Rigid Boxes is not responsible for their privacy practices, content, or security. We encourage you to review their privacy policies before providing any personal information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page along with the revised effective date.

Live Chat and Recording